We make all of our personalized gifts in-house! Most of our designs are created by Hannah, the owner of Compass Rose. We're all a part of the process, and love being able to offer unique gifts for your special moments in life.
All personalized items are made to order. In optimal conditions, our average turnaround time is 7 business days from final approval of design. During peak shopping seasons that time may be longer and we will let you know that prior to processing your order. If you choose to place a rush on your order, there will be a 20% rush fee applied to the total of your order. See RUSH FEE tab below for more information.
As mentioned above, all personalized items are made to order. if you are in need of your item before our stated turnaround time, a rush fee will be added to your total. Some items are unable to be rushed, if we don't have the base item in stock. RUSH FEE: 20% of original total. Please keep in mind that the rush fee does not apply to expedited shipping.
All personalized items are unable to be returned. If there was an error on our end, we will do our best to correct it at no cost to you. If the error was on your end, we will discuss options but the cost will be your responsibility.
After we discuss the details of your personalized order, a proof will be sent to you via email or text. Up to two revisions are acceptable at this time. An artwork fee will be applied to the total if additional revisions are needed per the customer's request. Upon approval, we will begin creating your order and changes will not be available at this time. You will be notified when order is complete, and final payment is collected at time of pick-up if necessary.
Select areas of our personalized items can be customized. If more than two revisions are made to a design, then a design fee will be applied. If you'd like to create a fully custom design, we do have options for that. Just ask, we'd be happy to help you!